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Orthotic Patient Services

Our experienced staff is here to provide you with quality care and prompt attention to your needs. You may have lots of questions – don’t hesitate to ask your orthotist about anything that concerns you. We want each patient to leave feeling comfortable with the fit of their device and knowledgeable of its correct wear and function.

Measurement & Fitting

Our experienced staff is here to provide you with quality care and prompt attention to your needs.

You may have lots of questions – don’t hesitate to ask your orthotist about anything that concerns you.

We want each patient to leave feeling comfortable with the fit of their device and knowledgeable of its correct wear and function.

 

When you call:

Our receptionist will inquire as to your specific needs. We may ask you if you have a prescription and about your insurance.

We will attempt to schedule and appointment time that is most convenient for you.

 

When you arrive:

You will be asked to fill out some necessary forms while we make copies of your insurance cards and photo id.

Please make sure that you have a current copy of your insurance information with you.

Arriving a few minutes before your scheduled appointment is recommended so that you will have time to complete any paperwork we may need.

 

In the exam room:

You will be shown to a patient room and one of our practitioners will begin his or her evaluation. Please note that due to the unique nature or our work it is often difficult to predict the exact length of time needed to see each patient. While we try to stay on schedule as much as possible, occasionally we may fall behind.

We appreciate your understanding in this matter as we want to give each patient whatever time is necessary to ensure that the orthotic device they receive fits and is functioning properly. Please be assured that when it is your turn, you will receive the same high level of care and attention.

 

Initial Evaluation:

During your first visit, one of our practitioners will conduct an evaluation of your condition and the specific orthotic device you need.

The practitioner will ask you questions about your health and activity level in order to complete an accurate evaluation of your specific needs. We ask that you be as factual and through as possible when answering these questions. The more information we have, the more effective we can be in designing and fabricating a device that is appropriate to your individual needs.

While the orthotist will make many recommendations during the evaluation phase, their primary focus will be on listening to the patient describe their goals, limitations, and unique challenges.

We endeavor to assure that the practitioner who sees you initially will continue to see you for the duration of your visits. However, it is possible that due to scheduling difficulties you might occasionally need to see another of our other highly skilled practitioners.

 

Casting and Measurement:

After your initial evaluation is completed, you may be cast or measured for the specific device you need. Often measurements are all that is required.

For some devices, the practitioner will cast you by taking a plaster impression using Plaster of Paris and /or plaster bandages. Once the plaster has dried sufficiently it will be gently removed. The plaster will then be cleaned from your skin and you will have completed your first visit.

After measurements and/or casting is complete, and before you leave our office, you will make an appointment to return for fitting of your custom orthotic device.

 

The Initial Fitting:

You will return to our office for your scheduled appointment. At this time, the practitioner will determine if the custom device fabricated for you fits and functions properly. You will try on your device and the practitioner will observe you while wearing it.

If any adjustments are needed, they can often be made on the spot.

More complicated devices and difficulty getting the best fit may require more in depth adjustment and you may need to return for an additional fitting.

 

Final Fitting:

During this visit, the practitioner will double check the final fit, function, and comfort of your orthosis.

You will typically leave wearing your device after this visit.

We will not be satisfied until we are certain that you have the best fit possible and a comfortable and safe orthosis.

 

Continued Care

After receiving your orthosis, your practitioner will be available to answer questions and to help with any problems pertaining to your orthotic care. If further medical consultation or physical therapy is needed, we will help with referrals.

REMEMBER – An orthosis is a mechanical device. For your car to run properly, it must be serviced regularly.

Your othosis must be maintained as well. It is important that you check the device periodically and any problems or issues brought to the attention of your orthotist immediately.

It is also very important to pay careful attention to your skin and discontinue wearing the orthosis if you notice any redness, rubbing, or problems that may be associated with wearing your orthosis.